What are the advantages of using UGEC over using my bank’s services?
UGEC specializes in money remittance services which ensures more competitive rates with fast and easily accessible customer service
What countries can I send money to?
We provide money remittance services to over a hundred of countries. Follow the link for further information
What is the processing time for your services?
keyboard_arrow_rightMost transactions are completed within the same business day, however, transactions to some countries may take 24 hours to be completed. Please contact us for processing times for specific services and countries
Do I need to physically visit one of your stores to perform transactions
keyboard_arrow_rightIf you already have a profile with us then you can perform transactions online, however, you will need to physically visit one of our branches to create a profile
What payment methods do you accept?
keyboard_arrow_rightAccepted payment methods are Cash (in-person only) and KNET. We currently do not accept Visa or Mastercard as forms of payment
What ID cards are accepted to create a profile and perform transactions?
keyboard_arrow_rightYou will need to provide your Kuwaiti Civil ID or any Civil ID from the GCC countries to create a profile to perform transactions. You can only create a profile by physically visiting one of our many branches across Kuwait
Do you provide services for corporate customers?
keyboard_arrow_rightYes, please contact us for more information regarding corporate transactions
I have questions regarding a pending or completed transaction, who should I contact?
keyboard_arrow_rightPlease contact us at our hotline: 22200028
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